Contact Us

We would love to hear from you. Whether you need help choosing the correct shoe size, have a question about our footwear, need assistance with an existing order or want information about a return, the Luna Soles support team is here to help.

You can contact us by email, live chat or through the contact form available on this page. We aim to respond to all inquiries within one business day.

Get in Touch

Trading name: Luna Soles

Support email: support@lunasoles.store

Business hours: 9:00 AM–5:00 PM, Monday to Friday, Central European Time (CET/CEST)

Weekend: Closed

Business address: 106 Rue Victor Basch, 52100 Saint-Dizier, France

Live assistance: Click the Chat icon in the bottom-right corner of our store to speak with our support team.

Order Support

If your inquiry concerns an existing order, please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • A clear description of your question or issue
  • Photographs of the shoes, packaging and shipping label where relevant

Providing complete information will help us review and resolve your inquiry more efficiently.

Size and Product Questions

If you need help selecting a shoe size, colour or style, contact us before placing your order.

Please include the name of the shoes you are interested in and your question. Our team will provide the available product information to help you make your selection.

Returns and Refunds

To request a return, email support@lunasoles.store within 30 days of receiving your shoes.

Approved returns are provided with a prepaid return label by email. You must download and print the label, attach it securely to the outside of the return package and follow the supplied shipping instructions.

For full eligibility requirements, review our Return and Refund Policy.

Shipping and Tracking

Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information.

If your order is delayed or your tracking information has stopped updating, contact us with your order number.

You can also review our Shipping Policy for delivery information.

Damaged, Defective or Incorrect Shoes

If your shoes arrive damaged, defective, incomplete or different from what you ordered, contact us as soon as possible.

Please provide clear photographs of:

  • The shoes received
  • The damaged or defective area
  • The original packaging
  • The shipping label

Keep the shoes and all packaging until our support team has reviewed your claim.

Contact Form

Use the contact form on this page to send us a message.

Please complete the following fields:

  • Name
  • Email address
  • Phone number, if you would like to provide it
  • Message

Describe your question or issue clearly and include your order number where applicable.

Response Times

We aim to respond within one business day during our normal support hours.

Messages received outside business hours, on weekends or on public holidays will be reviewed on the next business day.

Please check your spam or junk folder if you have not received our response.