Shipping policy

Thank you for choosing Luna Soles. We are committed to providing a reliable, secure, and transparent shopping experience. Below are the details regarding order processing, shipping costs, transit times, and delivery conditions for orders shipped within France.

Order Processing & Delivery Times

Your estimated delivery time consists of order processing time and carrier transit time. All timeframes are based on business days.

  • Order cut-off time: 5:00 PM Central European Time (CET/CEST). Orders placed after this time will begin processing on the following business day.
  • Order processing time: 1–2 business days, Monday through Friday. This includes payment verification, product quality checks, secure packaging, and handing the parcel over to the shipping carrier.
  • Transit time: 5–8 business days, Monday through Friday.
  • Total estimated delivery time: 6–10 business days from the date of purchase.

Weekends and public holidays are not considered business days.

Shipping Costs and Delivery Area

  • Shipping destination: We currently ship orders within France only.
  • Shipping fee: We offer free standard shipping on all orders, with no minimum purchase requirement.
  • Currency: All prices and transactions are processed in euros (EUR/€).

No additional shipping or handling fees will be added at checkout. Any applicable taxes will be displayed before the order is confirmed.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout. The email will include your tracking number and a link for monitoring your delivery.

You can also check your shipment through our Track Your Order page.

Please allow 24–48 hours after receiving your shipping confirmation for the carrier’s tracking system to display its first update.

Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your shipping details, contact us immediately at support@lunasoles.store. We will make every reasonable effort to update the address if the order has not yet been processed or dispatched.

Once an order has been handed over to the carrier, we may be unable to change its delivery address. Luna Soles cannot guarantee successful delivery when incorrect or incomplete information was provided at checkout. Any consumer rights available under applicable French or European Union law remain unaffected.

Order Cancellations

To request an order cancellation, contact us as soon as possible at support@lunasoles.store.

If the order has not yet been processed or dispatched, we will cancel it and issue a full refund to the original payment method. If it has already been dispatched, you may need to receive the order and follow the procedure described in our Return and Refund Policy.

This cancellation procedure does not limit any statutory withdrawal or consumer rights available under French and European Union law.

Delayed or Lost Shipments

Although we aim to deliver every order within the estimated timeframe, delays can sometimes occur due to carrier disruptions, severe weather, public holidays, peak shopping periods, or circumstances outside our reasonable control.

If your tracking information has stopped updating or your order has not arrived within 10 business days, contact us at support@lunasoles.store. We will investigate the shipment with the carrier and offer an appropriate solution based on the circumstances and applicable consumer law.

Damaged Packages

If your package arrives visibly damaged, photograph the parcel and its contents and contact us promptly at support@lunasoles.store. Please include your order number and clear photographs so our team can assess the issue.

Contact Information

Brand: Luna Soles
Website: lunasoles.store
Email: support@lunasoles.store
Business address: 106 Rue Victor Basch, 52100 Saint-Dizier, France
Business hours: Monday through Friday, 9:00 AM–5:00 PM, Central European Time (CET/CEST)

You can also use the Chat icon displayed on our website when live assistance is available.