At Luna Soles, we are committed to providing a secure, transparent and convenient checkout experience for customers purchasing shoes within France.
This Payment Policy explains our accepted payment methods, billing currency, transaction security and payment-related terms. Please review this policy before completing your purchase.
Accepted Payment Methods
We accept the payment methods displayed as available during checkout, which may include:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
The payment methods available to you may depend on your device, location, card issuer and payment provider. Luna Soles does not guarantee that every payment option listed above will be available for every transaction.
Billing Currency
All prices displayed by Luna Soles are shown and processed in euros (EUR/€), unless clearly stated otherwise during checkout.
If your bank account or payment method uses another currency, your bank or payment provider may apply a currency-conversion rate or additional fee. These charges are controlled by your payment provider and are not collected by Luna Soles.
Pricing and Checkout Transparency
The product price, applicable taxes, discounts and final order total will be displayed before you complete your purchase.
Luna Soles offers free standard shipping on eligible orders delivered within France. We do not add hidden shipping, handling or administrative charges during checkout.
Any optional premium delivery service or additional charge will be clearly displayed before payment is completed.
Taxes
Applicable taxes are included in the displayed price or clearly shown during checkout, as required by applicable law.
The final amount payable will be displayed before you confirm your order.
Payment Security
We use secure and trusted payment-processing systems to protect your personal and financial information.
Our website uses encrypted connections to protect information transmitted during checkout. Payments are processed through secure third-party payment providers, including payment services supported by Shopify.
Luna Soles does not directly store your complete payment-card number or card security code on its servers.
Payment information is processed according to the security standards and privacy practices of the selected payment provider.
Payment Authorization
By completing your purchase and selecting the final payment button, you authorize Luna Soles and its payment-processing partners to charge your selected payment method for the total amount displayed during checkout.
You confirm that:
- You are authorized to use the selected payment method.
- The billing information you provide is complete and accurate.
- Sufficient funds or credit are available to complete the transaction.
- The purchase information submitted during checkout is correct.
Payment Verification
Some transactions may require additional verification by your bank, card issuer or payment provider.
This may include identity verification, security authentication or confirmation through your banking application.
Luna Soles is not responsible for delays caused by a customer’s bank or payment provider during the payment-verification process.
Declined or Failed Payments
A payment may be declined or fail for reasons including:
- Incorrect card or billing details
- Insufficient funds
- An expired payment card
- Security restrictions imposed by the card issuer
- Failed identity or authentication checks
- A technical issue involving the payment provider
- Suspected unauthorized or fraudulent activity
If your payment is declined, please verify your details or contact your bank or payment provider.
Do not repeatedly submit the same payment if you are uncertain whether it was successful. Contact us at support@lunasoles.store so we can check whether an order was created.
Fraud Prevention
To protect customers and our business, transactions may be reviewed using automated or manual fraud-prevention checks.
We may temporarily place an order on hold, request additional verification or cancel an order if the transaction appears unauthorized, fraudulent or unusually high-risk.
If an order is cancelled due to payment-verification concerns, any completed payment will be returned to the original payment method according to the applicable processing timeframe.
Order Confirmation
After your payment has been successfully authorized, an order-confirmation email containing your order details and transaction summary will be sent to the email address provided during checkout.
If you do not receive the confirmation email, please:
- Check your spam, junk or promotions folder.
- Confirm that you entered the correct email address.
- Check whether the payment appears as completed or pending.
- Contact us at support@lunasoles.store.
An order is not considered confirmed until the payment has been successfully authorized and an order-confirmation email has been issued.
Pending Payments
Your bank or payment provider may temporarily display a payment as pending.
A pending payment does not always mean that your order has been successfully confirmed. Please check your email for an order confirmation or contact our support team before attempting another payment.
Temporary authorization holds are controlled by the relevant bank or payment provider and may require additional time to disappear.
Duplicate Charges
If you believe you have been charged more than once for the same order, contact us immediately at support@lunasoles.store.
Please provide:
- Your full name
- Your order number, if available
- The transaction date
- The amount charged
- A screenshot showing the duplicate transactions, with sensitive information hidden
Do not send your complete card number, card security code, password or banking login details by email.
Cancellations, Returns and Refunds
Order cancellations, returns and refunds are handled according to our Return and Refund Policy and Shipping Policy.
Approved refunds are issued to the original payment method used for the purchase.
Your bank, card issuer or payment provider may require additional processing time before an approved refund appears in your account.
Payment Disputes and Chargebacks
If you have a payment or order concern, please contact us before opening a dispute with your bank, card issuer or payment provider. This allows us to investigate the issue and offer an appropriate resolution.
Contacting us does not limit your right to contact your payment provider.
For more information, review our Disputes and Chargebacks Policy.
Contact Information
Trading name: Luna Soles
Support email: support@lunasoles.store
Business hours: 9:00 AM–5:00 PM, Monday to Friday, Central European Time (CET/CEST)
Weekend: Closed
Business address: 106 Rue Victor Basch, 52100 Saint-Dizier, France
Live assistance: Click the Chat icon in the bottom-right corner of our store to speak with our support team.